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MrU
MrU
Participant
July 8, 2018
Answered

Cannot download invoices

  • July 8, 2018
  • 1 reply
  • 1799 views

Hello,

I'm trying to access my invoices, but it doesn't work. As soon as I try to navigate to "Manage Plan", the browser showing "waiting for shop.adobe.com", until it's timed out.

I've tried 4 browsers (Chrome, Firefox, Edge and Internet explorer) and 2 different computers, but it doesn't work.

What can be done?

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 8, 2018

    Print a copy of the invoice for your Adobe purchase

    MrU
    MrUAuthor
    Participant
    July 8, 2018

    Thanks, but I've already tried it. The problem is that I can't access the Manage plan page.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 8, 2018

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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