Participant

Question

Cannot download my Apps!

Forum|Forum|7 years ago
January 14, 2019
1 reply
928 views

Hi, I just purchased the Photography Package about 20 minutes ago. I am not new to creative cloud / adobe, this is just my first time owning at my house (I have been using the programs in school for years now). Whenever I log into my account on the website or the creative cloud app, and then try to download my apps I get an error.

"Error 500: Internal Server Error This page isn't available right now. Try visiting this page again later"

I dont know what to do!

Hopefully someone can help

-Ryan

Creative Cloud

This topic has been closed for replies.

Community Expert

Community Expert

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

rogrady04Author

Participant

Yes, when I go into my adobe account it shows that I am subscribed to the Photography Plan, along with my most recent payment transaction. As soon as I click on "My Products" I get the error. Same goes for when I try to download them through the Creative Cloud Desktop App.

Community Expert

Community Expert

Try resetting your hosts file

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications