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val30
Participant
May 13, 2014
Question

Cannot download onto second device

  • May 13, 2014
  • 1 reply
  • 138 views

I am attempting to download Ps onto my second computer (per the $9.99 plan), however, I can't.  I keep clicking "Download" and nothing happens.  Help!

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    1 reply

    Rajashree Bhattacharya
    Legend
    May 14, 2014

    The CC has been activated only once, so you are authorised to activate it once more.

    Is the cc desktop app installed on your computer?

    if so, follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

    if not, and if you follow all 7 steps you can directly download a trial here: Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools

    and activate with adobe id

    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

    Please refer to

    Troubleshoot CCM Applet installation and download

    Hope it helps you.

    Regards

    Rajshree