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emmac42004907
emmac42004907
Participant
May 22, 2015
Answered

Cannot download Premiere Pro CC from the Creative Cloud App

  • May 22, 2015
  • 3 replies
  • 377 views

I have successfully downloaded Illustrator and Lightroom using the App, but when I try to download Premiere Pro CC the download fails towards the end of the download each time. Now, it is offering me an update to download but this also fails, and I haven't got the option to retry the original download. When I clock on the error button it now says "Another Installer instance is running. Wait for it to finish and try again (U44M1P36), however I don't have any other downloads running through this app.

Thanks

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Emma,

Please refer to the help document below:

Error U44M1I210 | Install updates

Regards,

Sheena

3 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
May 22, 2015

Hi Emma,

Please refer to the help document below:

Error U44M1I210 | Install updates

Regards,

Sheena

Govardhan.V
Govardhan.V
Participating Frequently
May 22, 2015

If it is Mac , launch Activity Monitor from  Applications> Utilities.

Force Quit all Adobe processes like Creative Cloud , CoreSync, PDAPP , Install , Setup, AAMUpdater.....etc.

Then relaunch Creative Cloud application and try to update again.

Govardhan.V
Govardhan.V
Participating Frequently
May 22, 2015

Are you using Windows computer or Mac ?

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