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Alina245525907wyh
Participant
August 12, 2022
Question

Cannot enter into the account to delete membership

  • August 12, 2022
  • 2 replies
  • 120 views

I tried to get a free trial for Adobe Creative Cloud service a few months ago, and when registering, I must have mistyped my email address. I never received a confirmation email for the membership and it is not shown under my subscription of the account I am using.

However, the membership fee is charged every month from my bank account. How can I stop this? I tried to stop the subscription through the bank and it does not work. I am basically paying over 35 euros every month for a service I cannot use and I cannot call at adobe because I do not have an active membership. 

Any advice would be appreciated!

Thanks a lot in advance!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 12, 2022

It's my understanding that an individual can have only 1 Creative Cloud account at a time -- either FREE memership or PAID membership; not both.

 

Home/School accounts are managed by the organization that pays for them.

 

When you log-in below, what do you see?

https://account.adobe.com/plans

 

Online chat is available in English 24/7 from a browser that accepts cookies and does not have script blockers.  In the chatbox, type AGENT followed by Enter key. Wait for a human.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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