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trevorw96976994
Participant
April 13, 2020
Answered

Cannot find any options for Forgotten Password

  • April 13, 2020
  • 4 replies
  • 1174 views

I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

      This topic has been closed for replies.
      Correct answer John T Smith

      >trying to authorise another device

       

      When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

      4 replies

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 18, 2023

      This won't help the original person with lost files, but For anyone else reading this...
      You should always have a local copy of all files, including account information
      Make a text file with your account information and copy to an external device

      A USB flash drive to keep in a safe place... here are 2, there are many more available
      PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
      SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
      Other flash drives are 1 or even 2 Terabytes
      Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

      T
      Tiina
      Participant
      October 18, 2023

      Same here. I keep going in circles because I am automatically signed in and in order to change the password I need to remember the old one.. Frustrating!

      S
      skilled_amazement5C1E
      Participant
      August 11, 2020

      I'm having the same problem.  I'm trying to authorise another device, told to enter my password, my password not accepted, so I try the 'forgotten password' link, which requires me to entermy curernt password in order to change it.  Can anyon help?  Juat going round in circles with Adobe   Help

        John T Smith
        Community Expert
        John T SmithCommunity ExpertCorrect answer
        Community Expert
        August 11, 2020

        >trying to authorise another device

         

        When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        April 13, 2020

        You are logged in to post here... so what is your problem with a forgetten password?

        S
        Samuel294306660xqq
        Participant
        April 16, 2023

        Because the auto login signed me in. However, the password in my Google password file is showing up as "incorrect" when trying to "change password". Go figure? 

          T
          Tiina
          Participant
          October 18, 2023

          Same situation here. Very frustrating!

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