Cannot find my administrator account

Question

Hi there, my problem is that we cannot find our administrator account. We don't know to whom mail is the account associated to. When I try to contact the Adobe support to verify whose account is the administrator one, it tells me to ask to our administrator. So it's a dead end.

Any help?

AxelMatt · Answer

We are volunteers and users, just like you. We don't have access to any account informations. So we cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded