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Participant
May 27, 2020
Question

Cannot find my administrator account

  • May 27, 2020
  • 1 reply
  • 332 views

Hi there, my problem is that we cannot find our administrator account. We don't know to whom mail is the account associated to. When I try to contact the Adobe support to verify whose account is the administrator one, it tells me to ask to our administrator. So it's a dead end. 

 

Any help?

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    1 reply

    AxelMatt
    Community Expert
    Community Expert
    May 27, 2020

    We are volunteers and users, just like you. We don't have access to any account informations. So we cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.

     

    Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI