Cannot ge help

Question

I'm ready to go to Best Buy to return my first time bought Adobe Premier Elements 11. My computer will not accept my Redemption Code and, therefore, I have no Serial Number. I have tried for over 4 hours to figure this out myself and to find help from Chat. Nothing. Has anyone experienced this kind of problem? If help is not available or so difficult to get, then another product will be better for me. I work and I'm super busy! Is this lack of support common for Adobe? Thank you.

Pattie F · Answer

I understand that it is difficult to determine which forum to post in since there are so many. This particular forum (sharing and storage) was created to help those transitioning from Photoshop.com to Adobe Revel. I am moving your post to the correct forum so that it can get proper attention.

I'll put this posting in the installation community so the experts there can help you.

We also have many other forums relating to other Adobe products

http://forums.adobe.com/community/

http://forums.adobe.com

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