Cannot get past reCaptcha sign in, even though using latest version of Edge

Forum|Forum|5 years ago
December 17, 2020
1 reply
513 views

I am trying to install the Photography package (Lightroom and Photoshop) and when I click on the downloaded install package I get a pop-up saying I need to upgrade my browser to see the reCapthcha - but I am currently using the latest version of Edge.

I have tried disabling virus protection/firewall etc, and can sign in to Adobe website but just cannot install any applications because I cannot get past this reCaptcha pop-up.

Any suggestions please

Installation

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Jeffrey_A_Wright

Legend

V15A7, have you tried a different web browser to see if the error is specific to Edge? Please use Firefox or Chrome to complete the instructions listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

V

V15A7Author

Participant

Hi Jeff,

I have checked everything is updated, and tried to download Lightroom using Chrome, and just like with Edge it will download but then when it starts to run I get this pop-up whcih I cannot get past.

D

defaulto1dds615x1pn

Participant

Hi everyone,

has this problem been solved? If so I would be really interested to learn how you fixed it because I am experiencing EXACTLY the same problem.

Thanks.

Wilhelm

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