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A
adiseven
Participant
April 4, 2020
Question

cannot install

  • April 4, 2020
  • 2 replies
  • 150 views

I just bought my new plan on creative cloud, and even if I still have space on my mac (45 GB free) I cannot install any app. It get stuck a certain point of %. How can I solve this so I can download the apps? Thanks !

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 4, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Desktop App + all other apps you intend to use.  It sounds like your computer is too underpowered to support pro-level software like Photoshop, Illustrator, etc...
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 4, 2020

That is not enough space.  You need space not only for the applications, but space for system and temporary files during installation and use of the programs.

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

 

 

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