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joeb_mtl
Participant
June 24, 2012
Answered

Cannot install Acrobat X Pro. AAM says "installed" - but no sign of the "Launch app" option.

  • June 24, 2012
  • 1 reply
  • 1692 views

The Adobe Application Manager states Acrobat X Pro is installed but there is no "Launch App" option.

I have succesfully installed Ai, Ps and Id, but Acrobat X Pro is giving me a headache!

The app installed with a warning and 2 errors. (I did not save the text about this event - and I cannot repeat the operation that led me there,)

I can recall some detail from the text:

• The installer could not remove data from an (old?) file from my Acrobat 9 installation.

• There was a reference to the installer "lacking permission(s)" for some operation.

• Also, some reference to my computer not supporting several "requirements".

I have since uninstalled my Acrobat 9 installation, but cannot uninstall Acrobat X Pro. (It is not listed under "Programs & Features".)

I also cannot re-install Acrobat X Pro - the AAM won't let me.

Any ideas? Can I download a trial-copy, then try to install that? Would it be recognized by the AAM?

joeb_mtl

This topic has been closed for replies.
Correct answer baljeet_singhj75820470

It seems that applications are not properly removed.

In order to do so , follow this : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

After running cleaner tool, goto creative.adobe.com and then try installing the applications again.

"Launch App" will only come for the first time you install any application from AAM. If you will relauch AAM, Launch App will not come.

You have to lauch the application from the All program under Start menu

1 reply

baljeet_singhj75820470
Adobe Employee
baljeet_singhj75820470Correct answer
Adobe Employee
June 24, 2012

It seems that applications are not properly removed.

In order to do so , follow this : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

After running cleaner tool, goto creative.adobe.com and then try installing the applications again.

"Launch App" will only come for the first time you install any application from AAM. If you will relauch AAM, Launch App will not come.

You have to lauch the application from the All program under Start menu

J
joeb_mtlAuthor
Participant
June 25, 2012

Thank you, Baljeet - that worked well - However, the now installed Acrobat X Pro version 10,1.1.33 apparently needs a update/patch to upgrade Acrobat to vs. 10.1.3, and after much effort and many forum-suggested fixes, I cannot complete the update. (It "rolls-back" and reports an Error 1310. Error writing to file: C:\Config.Msi\2c4f05.rbf. Verify.......access to that directory.")

I have also received the same ("1310") error, but referencing a lack of sufficient "permission to modify....a certain file". (I can't now recall which file.)

To further complicate matters, my Secunia P.S. Inspector app also reported the need for an update - which did not complete either. It is now perpetually "Waiting for update to complete".

I hope you can solve this problem too! Thanks.

joeb_mtl

Message was edited by: joeb_mtl I failed to tell you my OS is WIN 7 SP1 HomePremium, 64-bit, 3.0GHz Processor, 8GB RAM, 274 GB available hard-disk space, 1920 × 1080 Screen resolution, Pioneer DVD-Rom drive, IE 8, Dual GeForce 8800GTX video cards.  

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