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Participant
November 12, 2012
Question

Cannot install Acrobat XI Pro, Error Code 1316

  • November 12, 2012
  • 1 reply
  • 961 views

When I try to install Acrobat XI Pro on a Dell XPS 9000 running Windows 7 Ultimate, I get Error Code 1316: "A network error occurred while attempting to read from the file C:\Windows\Installer\AcroPro.msi".  I am installing from a CD and I have a serial number.  Of note, the software installed successfully on a Dell XPS 15 laptop, also running Windows 7 Ultimate, from the SAME CD with no issues.  Can anyone help me with this?

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    1 reply

    Jeffrey_A_Wright
    Legend
    November 12, 2012

    Did you have Acrobat installed on this computer previously?  It is apparently trying reference and Installer directory within your Windows directory.