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panama_fuentesj74168863
panama_fuentesj74168863
Participant
February 9, 2019
Question

Cannot install Adobe XD on Windows 10 Pro 1809

  • February 9, 2019
  • 2 replies
  • 12566 views

Hi,

I keep getting the following error:

Upgrade Needed - You need Upgrade/Update your system to install XD CC. Please check the following: Windows 10 creators update (64 bit) Version 1703 (build 10.0.15063)

My computer should handle this. Here is my system information:

Window 10 Pro 1809 - Version 10.0.17763 Build 17763

Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 16.0 GB

352 GB of Free Space (SSD)

I tried searching for documentation on this but didnt find anything. Please advice.

Thanks

This topic has been closed for replies.

2 replies

Atul_Saini
Atul_Saini
Legend
February 11, 2019

Hi Panama,

Thanks for sharing the details, could you please check if compatibility mode settings are applied on Adobe XD. If its applied, kindly uncheck "Run this program in compatibility mode for"option for Adobe XD.

Moving this thread to Creative Cloud Download & Install​ forum.

Thanks,

Atul_Saini

A
Anonymous
March 4, 2019

Hi Atul_Saini,

I have the same issue as I am using Windows 10 Pro 1809 but it is not possible to use adobe XDalso in compatibility mode.

Is there any thought of giving an update to the users?

Thanks and Best,

Antonina

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 4, 2019

Antonina, please make sure to turn off compatibility mode for Adobe XD and the Adobe Creative Cloud desktop application.  You can find more information on how to adjust the settings for compatibility mode at https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible .

Preran
Preran
Legend
February 11, 2019

I agree, your computer has the required configuration to install Adobe XD CC. Please get in touch with our tech support team using this link Contact Customer Care​ for further investigation.

Let us know if you require more assistance.

Thanks,

Preran

ruths38398369
ruths38398369
Participant
May 3, 2019

Hi,

I have the same issue, cannot download/install Adobe XD.

My PC is under Windows 10 Pro, v1809, 17763.437

Processor Intel(R) Core(TM) i5 CPU M 560 @ 2,67 GHz, 2,67 GHz,

RAM 4.0 GB, 3.43 GB of Free Space

Thanks for your help.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 3, 2019

Ruths38398369, what happens when you turn off compatibility mode for Windows 8.1?

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