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Alessandro343795929a7a
Participating Frequently
December 20, 2023
Question

Cannot Install any adobe program at all

  • December 20, 2023
  • 1 reply
  • 1100 views

I recently bought the student tier of Adobe and wanted to get started doing some work on videos and pictures since I have that software in my school and I feel familiar with it, but today when I tried installing Photoshop as my first software I got stuck at the Creative Cloud being stuck at Initialization and requiring me often to repair the installation or just start from scratch by uninstalling it and reinstalling it again or even reboot my pc, all these didn't fix my issue and I also tried using the LogCollector and the Advanced Uninstaller, but to no surprise, they didn't work 😞

 

I run Windows 11, and I have a 5Gbit Internet connection, I meet the requirements to install the software, can anyone help me?

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    A
    Alessandro343795929a7aAuthor
    Participating Frequently
    December 20, 2023

     Here is the error btw its in italian but it Says

     

    Adobe Creative Cloud is required to solve the problem but its missing or its damaged, Download and Install a new copy of Creative cloud from "download url"

     

    Exit - Repair

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 20, 2023

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      A
      Alessandro343795929a7aAuthor
      Participating Frequently
      December 20, 2023

      Thanks for your help i tried doing everything in order:

      1. Rebooting the application using the keyboard shortcut you have provided
      2. Repaired the application and tried relaunching
      3. Tried using the simple uninstaller and reinstalling
      4. Uninstalled everything using the Cleaner tool
      5. My MSvisual C++ are all up to date and working.
        6. Rebooted my pc
        7. Tried using alternative installing methods.

       

      Current situation: 

       

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