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Question

Cannot install apps through Creative Cloud Desktop

Forum|Forum|3 years ago
October 7, 2022
2 replies
682 views

I have tried everything.

I cleaned the machine, uninstalled all apps, removed files from trash, removed creative cloud.

Firewall/proxy is not an issue as I was able to download creative cloud and install without any issues.

However, I get the 0% install as seen in the attached screenshot.

This topic has been closed for replies.

TheJasonPriceAuthor

Participating Frequently

I am also having the same problem. I don't understand the whole user account corrupted issue. If I completely uninstall creative cloud and clean using Adobe's intructions, why can't I re0install on my primary account? This is a huge fail Adobe and needs to be resolved. Find the corrupt files and post back what they are so we can trash them.

Community Expert

Community Expert

@TheJasonPrice, can you install using another user account? i know you don't want to, but the issue is whether you have a corrupted user account, or not. ie, do you know for a fact that your preferred user account is corrupted?

TheJasonPriceAuthor

Participating Frequently

Yes, that worked. I'm just passing info on to Adobe. This is directly related to Creative CLoud software and should be addressed

TheJasonPriceAuthor

Participating Frequently

I am running MacOs Monterey

Community Expert

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

TheJasonPriceAuthor

Participating Frequently

I have tried ALL of the suggestions from Adobe and the only one that works is creating a new user account on your Mac