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HaldorTopsoe
HaldorTopsoe
Participant
November 10, 2020
Question

Cannot install Creative Cloud, after running the .exe file nothing happens

  • November 10, 2020
  • 1 reply
  • 204 views

Hi!

 

I'm trying to install Creative Cloud on a laptop running Windows 10 Enterprise version 10.0.18363 Build 18363

 

I have downloaded the Creative_Cloud_Set-Up.exe file from Adobe site and start it. At this point, UAC asks for permission, the installer begin to run and nothing happens.

 

If I check task manager, I can see a process named Adobe Installer 32-bit for each time I have tried to click the setup exe file

 

There is no 'Unblock' of the set up exe file available, so it's not that

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 11, 2020

you need a 64 bit computer and os, https://helpx.adobe.com/creative-cloud/system-requirements.html

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