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j-ho-the-h-mo
j-ho-the-h-mo
Participant
November 1, 2015
Answered

Cannot install Creative Cloud Desktop app on Yosemite 10.10.5

  • November 1, 2015
  • 2 replies
  • 481 views

I've been trying all day to install the Creative Could app, but having no luck.

I've read countless forum posts about different suggestions, but nothing has worked.

I'm running Yosemite 10.10.5 on a Macbook Pro.

I've verified and repaired disk permissions; run the CC Cleaner Tool app; deleted the AAMUpdated / OOBE folders etc from my library in all suggested locations, I've tried installing the app after booting up in Safe Mode (which simply didn't work).

Depending on which link i follow to download the CC installer .dmg, I get either one of 2 error messages, either an error 202 saying it can't be installed, or the other error message saying that the .dmg has no mountable file system.

I've deleted everything in my trash, rebooted my machine countless times, tried to open the .dmg package contents to manually load the installer, which doesn't work either, and I've now run out of ideas.

If there is anybody who can give me some insight, I'd gladly appreciate it.

!

This topic has been closed for replies.
Correct answer j-ho-the-h-mo

**UPDATE**

After some more reading, I stumbled across some information from the team @ ProDesignTools.com with an extensive list of direct download links (.dmg files) for all individual CC apps for both Mac and Win systems.

The key is that you MUST follow their instructions - basically, you need to click on their link (which directs you to a page to download a trial of Photoshop Elements), in order to ensure that you, in turn, log in to the Adobe system using your Adobe account credentials. You then cancel the download of P.E. trial, and go back to the ProDesignTools page, and download the apps from there.

I can confirm that I downloaded the CC desktop app (3.3.0.151) which then installed without any issue. I also downloaded Photoshop (16_LS20) from their site, which also installed without issue, and subsequently showed up in the CC desktop app.

I did however try and install InDesign from the CC app, and got the error U44M1I210. Alternatively, I downloaded InDesign from the ProDesignTools site, and that worked flawlessly.

2 replies

Pattie-F
Pattie-F
Legend
November 2, 2015

moving  to Creative Cloud Download & Install forum

j-ho-the-h-mo
j-ho-the-h-moAuthorCorrect answer
Participant
November 1, 2015

**UPDATE**

After some more reading, I stumbled across some information from the team @ ProDesignTools.com with an extensive list of direct download links (.dmg files) for all individual CC apps for both Mac and Win systems.

The key is that you MUST follow their instructions - basically, you need to click on their link (which directs you to a page to download a trial of Photoshop Elements), in order to ensure that you, in turn, log in to the Adobe system using your Adobe account credentials. You then cancel the download of P.E. trial, and go back to the ProDesignTools page, and download the apps from there.

I can confirm that I downloaded the CC desktop app (3.3.0.151) which then installed without any issue. I also downloaded Photoshop (16_LS20) from their site, which also installed without issue, and subsequently showed up in the CC desktop app.

I did however try and install InDesign from the CC app, and got the error U44M1I210. Alternatively, I downloaded InDesign from the ProDesignTools site, and that worked flawlessly.

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