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nice_mentors0D44
Inspiring
December 8, 2018
Answered

Cannot install Creative Cloud nor Lr

  • December 8, 2018
  • 2 replies
  • 2387 views

I have tried everything to install creative cloud including trying on a second volume.  I have noticed Adobe servers are down.  Seems odd to have a such a large company have so many issues that a simple install cannot be done.  Have done all the troubleshooting.  Can't even install Lr or CC on Mojave or High Sierra.  I am on a MBP (2015).  Everything else works on my machine including installing updates and updating and installing Mojave.

This topic has been closed for replies.
Correct answer nice_mentors0D44

Well, then if that's the issue. Then I suggest you to create a new user Admin account in your mac : 

macOS Sierra: Set up users, guests, and groups on your Mac

Check in that user account .

Or

Try to go through this troubleshooting steps if possible for this you need to contact your ISP provider and share these articles to them for by pass the Adobe Server : Proxy support in Adobe Creative Cloud Products


Thank you for your response.

Sorry, this issue is closed.  And yes, had already tried a separate user.  As stated earlier I am in Cambodia, although, I know the local people would have made an exception, I didn't feel the need to contact them.

Also, as stated above as well, I was able to download CC with personal hotspot.  Personal hot spot was not working for me (I had to go to the phone store and have the settings put in my phone).

Its quite odd to me that only Adobe would not download with my current ISP.  All other apps and services work (Microsoft, App store updates, Mojave updates, other updates and installations).

It should be noted that during this time, many Adobe services servers showed maintenance issues.

2 replies

shawn_starc
Inspiring
December 9, 2018

Try with direct download link. : Download Creative Cloud apps

Post a screen shot of the error you are getting. So that I can understand it in much better way.

nice_mentors0D44
Inspiring
December 10, 2018

Thank you for the response.  I am able to download Lr 7.x from the link you sent to Mojave.  I have Lr 8.x on High Sierra.  I can not however, do an update of Lr 7.x.  Can not as well install CC on Mojave.

nice_mentors0D44
Inspiring
December 10, 2018

Would eventually like to go to Mojave on my main volume, but will wait until Adobe is stable.  I only did an additional volume to test Mojave and Lr.  I normally only use one volume on my machine.

kglad
Community Expert
Community Expert
December 8, 2018

are you in hong kong?

did you install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

nice_mentors0D44
Inspiring
December 8, 2018

I am in Cambodia.  I can't install anything from Adobe.  Fortunately I have Lr already.  I saw the updates in Creative Cloud and thats when I realized not happening.  I have an A+ so am familiar with most troubleshooting steps.  I don't need creative cloud so to speak since I use Lr most of the time.  I wanted to ensure I received the year free since I uploaded the 300 images for the give away.  Lr is still working.  Any ideas? 

nice_mentors0D44
Inspiring
December 8, 2018

And yes, thank you, tried the link for the install, get the same error.  P201.