Cannot install CS5.5 Upgrade now
Hi,
I know it's older software but I am in need of some serious help! I tried to contact support but because it's older software he said he could not help and that was the last thing he said. I really need to get this up and running and have been going through thread after thread and no real luck/success. I meet all the system requirements.
I will try to give as much detail as to what I have done up until now:
1-2 weeks ago I did an Anytime Upgrade to Windows 7 Ultimate 64-bit to utilize 32GB RAM, language UI and BitLocker and I own Adobe CS5 MS and the CS5.5 MS Upgrade (discs).
Today I decided to install CS5.5 MS, which asked for both license numbers and then when I was asked to log in, it did NOT recognize my password. I went ahead and logged into the Adobe.com site and changed password and it still does not recognize that. So I skipped that and finished installing. I got all kinds of errors (as usual) but tried to install updates anyway, which failed. Then I decided to try and figure this out on my own.
One suggestion said to try and install CS5.5 Master Suite in Safe Mode with all but MS services turned off. Tried that and no errors but when I opened Photoshop (even tried Dreamweaver) to get to the updates, they failed.
I also read someone said all their problems went away when they went to Adobe's website and just downloaded and installed CS5.5 MS but when I did that, I put the key in and it no longer asked for my 2nd license key so I KNEW I was in trouble then. Sure enough it said it was invalid license key when I tried to do updates.
I read somewhere to download and install the Adobe Application Manager (I think it was called) but did not do it because I was unsure if it was correct or would even help.
I tried to do a installation of single items at a time, instead of doing all at once. When it said insert disc 2, it failed.
I also read to use adobe ccleaner and try again. Didn't fix the problems. Then I again uninstalled all adobe items from Programs and did a search and used the normal CCleaner and got anything I could off the system. There were still a few items left that could not be deleted. But tried installing again and it did not help.
Long story short, just before coming here, I tried again to install. Now I cannot even install disc 1, it just says it failed and a huge long list of errors and I have no clue how to get around this at this time.
I don't know if this is worth mentioning, but Adobe's website also told me where to find the ccleaner log and I went there and the log wasn't there. After doing a little bit of searching I found it in a different location, so even Adobe's site is not completely correct/clear.
3 Things:
I am not sure if I need to install something again before trying to install the CS5.5?
I am not sure how to get the sign-in to work during installation even if I do get it up and working?
I am not sure how to get updates to work if I manage to get the full suite installed?
Adobe is the only software that I have ever had trouble with and needed to ask for help to get it installed. And I have been working on this since yesterday and I am so frustrated I am half sick to my stomach; this stuff isn't cheap and I need it to continue working on my projects.
I always turn off System Restore because it often fails, but I do make a system image every so often. I suppose I could try to do a system image restore on my system, it's just I will lose some of the programs I installed, but if I could get very clear installation steps for this master suite, it might be worth it.
Oh, not to sound stupid, but I am not familiar with acronyms and nicknames for Adobe, so if you can help, please explain details to me so I can follow, otherwise I might be asking a ton of questions! LOL
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