Cannot install Photoshop Elements 2023, no error code

Hi, some help please. I recently purchased Elements 2023 but every time I try to install it, it stops (usually either at the 4% or 12% point) and says sorry, installation failed. Unknown error has occurred. The installer then crashes and I have to shut it down in the Task Manager, where it says it's 32-bit. I don't know if this is the problem but I cannot see any way to get a 64-bit installer. Ideas would be welcome.