Skip to main content
S
Small Danish Hotels
Participant
July 29, 2015
Question

Cannot install Photoshop the Icon says Buy now

  • July 29, 2015
  • 3 replies
  • 560 views

Hi

I have a valid subscription for Photoshop. But when I log into Creative Cloud I get a an error message saying that Trial Expired and the install button is a Buy now button.

I am using Windows Server 2012 R2 and Support say the licens is not corrupt. It used to Work,

I hope you can help me

Kind Regards

Bo

This topic has been closed for replies.

3 replies

Pattie-F
Pattie-F
Legend
July 30, 2015

moved to Creative Cloud Download & Install

S
Small Danish HotelsAuthor
Participant
July 29, 2015

The Account is Current and I follow the link and still the same. I have reinstalled Adobe Clound and Photoshop stille the same. Some times a license validation window keeps poping up.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 29, 2015

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 29, 2015

confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices