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Participating Frequently
May 7, 2012
Answered

Cannot install purchased Photoshop CS6, Error 16

  • May 7, 2012
  • 2 replies
  • 47621 views

I checked permissions on the two Library folders indicated in a previous Adobe help post,, permissions appear as indicated by Adobe.

Uninstalled CS6, tried again, same result

Downloaded version, not disk

I had some issues with CS6 beta, but not inititially, so I removed it, waiting for the official version

ideas?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    here it is, thanks

    00-03631-164807052012


    You have error DW063 and DF037.  For the DW063 error you will want to remove any previous versions of Creative Suite you have installed.  For the DF037 you will want to utilize the steps listed in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html to update the appropriate permissions.  It appears the installer has problems writing to your Applications folder so you may even want to try creating a new user account and trying the install there.

    2 replies

    Participant
    November 13, 2013

    Try launch with admin.

    Participant
    March 9, 2015
    Inspiring
    May 7, 2012

    We would like to know your OS and the exact error message?

    Would appreciate if you could provide the crash log:- Adobe INSTALL Logs ,

    NOTE:- DONT PUT THE LOG HERE, USE "Pastebin.com" website AND PASTE THE LINK HERE>

    PixatedAuthor
    Participating Frequently
    May 7, 2012

    OS X, 10.7.3

    It installs successfully according to installer

    Error box when I try to launch PS CS6:

    Configuration Error

    Please uninstall and reinstall the product.

    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

    Error: 16

    http://www.adobe.com/support/

    (I know nothing about pastebin but I can read or search the log file

    Jeffrey_A_Wright
    Legend
    May 7, 2012

    Pixated please utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.  Also can you provide details regarding the issues you had with the beta and how exactly you removed the beta from your computer.  Also if you can let us know which operating system you are using it would be beneficial.