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josephd45607723
Participant
February 11, 2017
Answered

Cannot install test version of photoshop. Please Help.

  • February 11, 2017
  • 1 reply
  • 588 views

Hello, I have downloaded the creative cloud and have been wanting to try out photoshop before I buy it.

I am running windows 8.1 and have a toshiba laptop.

In trying to install the program, I get the error: Installation failed Windows updates from microsoft required to install this product are not available on this computer, Please install the required updates and try again. 

When going to the "more information" link https://helpx.adobe.com/creative-cloud/kb/error_on_launch.html?mv=product&mv2=accc .

I am sent to download "Update for Universal C Runtime in windows". 

In downloading one of these x64 or x86 versions I always get a pop up when installing that says, "this program is not applicable on your computer".

Also in my windows updates, I have tried installing 2 of them but they come back to be not installed.

I have tried almost everything now and just want to install the test version of photoshop for now.

If anyone could help me that would be the best thing of my life.

This topic has been closed for replies.
Correct answer Govardhan.V

Try to install updates manually :

1)KB2990967

2)KB3063843

Download link:

Microsoft Update Catalog

1 reply

kglad
Community Expert
Community Expert
February 11, 2017

you can try a direct install of ms visual c++, https://support.microsoft.com/en-us/kb/2977003 and see if that's sufficient to install your cc 2017 programs.

if it's not, contact ms about your os updates.

josephd45607723
Participant
February 11, 2017

Didn't work but thank you for trying to help, got another error when trying to install it. Thanks again though

kglad
Community Expert
Community Expert
February 11, 2017

you're welcome.