Cannot Install/Update A.C.C. Errors 113 and P201.

Question

It seems that this has been asked a hundred times with no real concrete answer. But I have a particularly odd problem.....

New Windows 10 installation on Laptop:

When I install the full ACC download (ACCCx4_7_0_400.zip) from Adobe.com, it installs OK, and lists all my available apps, but will not update. It will get anywhere from 5% to 53% but then fail with a Error 113. Each individual app also fails with an Error 113 - Cannot connect to Adobe servers. When I try the Creative_Cloud_Set-Up.exe (2.0MB) from the web it fails to download with a P201. I checked the DLM log on the latter and it shows the following error:

10/26/18 16:03:57:389 | [ERROR] | | | | | | | 172 | The windows error code is - 12180

10/26/18 16:03:57:389 | [ERROR] | | | | | | | 172 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.

10/26/18 16:03:57:389 | [ERROR] | | | | | | | 172 | failed to resolve the proxy setting on the machine

I don't know a lot about proxys, but I know that don't have one set up.

I have tried turning off firewall and A/V.

Now for the really odd bit - The other computer on my network with A.C.C. has started playing up and fails to update with a Error P201. The apps on there start up OK, Photoshop, etc, but A.C.C. has started failing to update. Any ideas anyone? Could it be a router issue? Not sure why it's suddenly started. Any light shed would be gratefully received.

Jeffrey_A_Wright · Accepted Answer

Thank you for your reply. When I downloaded the full installation package from "Download Creative Cloud desktop app", it all installs fine and lists the apps and goes straight into an auto update that fails with a error code 113 anywhere between 5% and 50%. When I try an install an app like Photoshop, it fails with "Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings.."

Exit Code: 113
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All-x64 Version: 11.0.0.78). Error code: '113'
-------------------------------------------------------------------------------------

With regards to "Learn how to download your Adobe Creative Cloud apps" - I followed the instructions, but it would not download the app at all giving a P201 error code - the 'proxy' error that I posted earlier. I can't think of any software that would be blocking the connection? This laptop is the only machine on the network at the moment, and it's a clean windows install.

OK, KrevinLatt, if you are confident you have implemented the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications then I would recommend contacting our support team at Contact Customer Care for direct assistance.

If you find that chat support is unavailable, then it may be due to the same connection error. If this is the case, then please use an alternate computer, smartphone, or tablet to begin the chat session, KrevinLatt.

Please update this discussion if you have any questions, or face any additional difficulties utilizing your membership, KrevinLatt.

Bani Verma · Answer

Moving this thread to Creative Cloud Download & Install​ community.

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