Participant

Question

Cannot launch trial version of Photoshop 2020 or Illustrator on OS X Catalina

Forum|Forum|5 years ago
October 3, 2020
1 reply
167 views

I constantly get a popup window that doesn't load, keeps crashing, and reopening.

I have already tried:

Adobe CC cleaner
Uninstalling all apps
Uninstalling CC
Restarting the computer
Reinstalling CC and apps

I am not interested in uninstalling and reinstalling Catalina. I expect the trial version to work before I pay for it.

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Community Manager

Zealain, sorry you are facing problems with using the Creative Cloud desktop app. Please see https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html for steps you can take to correct the current behavior.

Please update this public forum discussion, if you have any questions.