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Answered

Cannot log into Creative Cloud

Forum|Forum|3 years ago
August 16, 2022
2 replies
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I have Adobe CC for which I pay £9.98 each month. I have recently upgraded the motherboard on my PC and now find that I can no longer access CC. I have th eoriginal serial number from the registration date (2015) but cannot log in. If I sign in it says that I have no paid plans. Can someone please advise what I should do.

I was thinking of cancelling teh existing subscription and starting from scratch, but can find no way of doing this.

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Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your account shows the expected subscription:

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Community Expert

Community Expert

I can no longer access CC. I have th eoriginal serial number from the registration date (2015)

By @liteman

CC doesn't use a serial number.

The old CS programs used a serial number.

Participant

I realised that after I'd posted, but kglad's instructions worked. Thanks for taking teh trouble to respond.

Community Expert

Correct answer

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your account shows the expected subscription:

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant

Many thanks for speedy response – worked a treat. Now up and running again.

Pete

Community Expert

Community Expert

good to hear!