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slsswain
Participant
June 17, 2020
Answered

Cannot log into installer

  • June 17, 2020
  • 2 replies
  • 405 views

I am signed on to my adobe creative cloud account and my programs work. I've had cc since its inception.

 

Today I have tried to install the updates, and I get this prompt:

 

My password doesn't work for this. I do not have another password. When I tried to uninstall to reinstall, it gave me the same prompt, which will not recognize my password.

 

Please advise.

 

 

    This topic has been closed for replies.
    Correct answer slsswain

    I've resolved this

     

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 17, 2020

    For future viewers of this discussion, this is a request from macOS to enter Administrator credentials.

    S
    slsswainAuthorCorrect answer
    Participant
    June 17, 2020

    I've resolved this

     

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