Cannot log out the account

Question

After borrowing my laptop to my friend, i cannot login to my own adobe account on Creative Cloud (because he login to his ac)

In creative cloud, the "sign out" button (in his ac) is in grey color & it auto login after I reinstalled the CC and deleted all the adobe files in my laptop.

Also, any info about the email address of Adobe Support ?

So now i cannot use my CC account at all

Any solution for me? Thanks a lot !

kglad · Answer

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

to contact adobe support, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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