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František229432690hmr
Participant
February 1, 2022
Question

cannot login to Creative Cloud

  • February 1, 2022
  • 1 reply
  • 268 views

Hello, I cannot login to Creative Cloud on MacOS Monterey. I tried everything, even cloud cleaner. When I tried to install Crative Cloud app again, there is a round turning but nothing is going on. Pls help!

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 1, 2022

Frantise, what error message are you encountering when you attempt to log into your recently purchased Creative Cloud All Apps plan?  Are you installing the software on a computer and network you own and maintain?

F
František229432690hmrAuthor
Participant
February 1, 2022

Its saying: Crative Cloud loading and the round is turning. I used Adobe from different account, last week I purchased this one. But yesterday everything worked just fine. Today, I cannot open any program because of the impossibility to login 😞

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 1, 2022

Thanks, Frantise; please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for steps you can take to resolve the current inability to open the Creative Cloud desktop app.

 

 

If you continue to encounter problems, please review https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html for common solutions to resolve connection errors.  A misconfigured software firewall or security software could be causing the current problems and can be quite common when installed on a new computer.

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