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jonathana18585952
Participant
June 21, 2017
Answered

Cannot open CS6 states I need to renew my subscription

  • June 21, 2017
  • 2 replies
  • 279 views

I cannot open CS6 (or open any of the files ive worked on in the past year) because Creative Cloud says I need to renew my subscription. Id rather not use CC and use my original CS6 Master Suite. Please Help.

    This topic has been closed for replies.
    Correct answer John T Smith

    Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 22, 2017

    after securing your cs6 serial number:

    uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    uninstall everything cs6

    clean per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer (don't skip this)

    reinstall your cs6 and activate with your serial number.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      June 21, 2017

      Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

        J
        jonathana18585952Author
        Participant
        June 22, 2017

        Thanks so much~

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