Skip to main content
JoseBonner
JoseBonner
Inspiring
January 14, 2015
Answered

Cannot open or uninstall Creative Cloud desktop because it is not responding

  • January 14, 2015
  • 1 reply
  • 1064 views

MacBook Pro 2011, OSX 10.10.1   I downloaded Creative Cloud desktop a couple of hours ago to start using my new CC account.  The desktop app hung up when attempting to create the list of CC apps (as reported in other discussions.)  I tried rebooting, but it remained hung up.  It would not quit (the quit options grayed out, and no effect of choosing quit from the dock.)  I "cleverly" tried uninstalling... which merely removed the icon for the CC desktop from the menubar, and then reported that it was "unable to quit the CC desktop; please quit the CC desktop and try again."  Attempting to open the CC desktop from the finder produces the interesting message that the CC desktop "cannot be opened because it is not responding."  I cannot reinstall, uninstall, open, or quit....  while the now-hidden CC desktop chugs away in the background making the MBP quite hot.  Any ideas?    --Jose

This topic has been closed for replies.
Correct answer JoseBonner

Thank you.  Alas, none of those solutions worked for me -- but this did:

After force-quitting the CCdesktop app and re-installing, I found the same issue with the CC Cleaner Tool -- it was hiding in the background and not quitting.  A normal force-quit took care of it, allowing me to restart and check the desktop again.  Still the progress wheel spinning...

Another thread referred to the Adobe help folks screen-sharing the computer and deleting some old files from previous Creative Suite installs.  So, I looked through my Application Support folders and found some old things relating to CS4 and CS5.  I deleted them, restarted, and the apps showed up quite happily in the CC desktop.

I am now in business.

1 reply

JoseBonner
JoseBonnerAuthor
Inspiring
January 15, 2015

I found the thread "Another version of CC desktop is currently running. How do I fix this?! " which advised checking with Activity Monitor (Applications/Utilities).  This enabled me to force-quit the otherwise-invisible CC desktop, and then to reinstall.  I am now back to the spinning blue wheel. I have yet to resolve this... 

Kartikay_Sharma
Kartikay_Sharma
Participating Frequently
January 15, 2015

Hi Jose,

Please try the below Kb article and suggest if this was able to resolve your query or not.

App doesn’t open | Progress wheel spins continually

Cheers,

Kartikay Sharma

JoseBonner
JoseBonnerAuthorCorrect answer
Inspiring
January 15, 2015

Thank you.  Alas, none of those solutions worked for me -- but this did:

After force-quitting the CCdesktop app and re-installing, I found the same issue with the CC Cleaner Tool -- it was hiding in the background and not quitting.  A normal force-quit took care of it, allowing me to restart and check the desktop again.  Still the progress wheel spinning...

Another thread referred to the Adobe help folks screen-sharing the computer and deleting some old files from previous Creative Suite installs.  So, I looked through my Application Support folders and found some old things relating to CS4 and CS5.  I deleted them, restarted, and the apps showed up quite happily in the CC desktop.

I am now in business.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices