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gergelyk62835837
Participant
September 23, 2019
Question

Cannot pay since Sep 21 2019

  • September 23, 2019
  • 3 replies
  • 318 views

Im paying monthly with automatical card payment for my CC subscription. The current month payment was due 22 September, however there was a change in EU banking security rules. So my bank rejected the latest payment as all transactions now require a transaction confirmation via SMS or push message. Since this is an automatic payment, I dont get any SMS but the bank is simply rejecting the payment. No matter how I update the payment method. According to the Bank, I need to make a manual payment so that I will get a confirmation SMS but as far as I can see this is not possible. I dont think Im alone with this problem so can you please suggest how can I solve this issue?

    This topic has been closed for replies.

    3 replies

    Ani*Adobe
    Ani*Adobe
    Inspiring
    September 24, 2019

    Hi there,

     

    The payment is completed without any issue on 23rd. Please reach out to credit card issuer if you have any questions regarding the payment method.

     

    OTP/SMS will only be required for first transaction, not for recurring payments.

     

    ^Ani

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 23, 2019

    For anyone else reading this
    Never post private information on a public forum... including your actual email address or phone number


    Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you with an email of adobedesk @ usa . com since this is a FAKE support person


    Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 23, 2019

      Please contact Adobe Customer Care via phone or online chat. 

      https://helpx.adobe.com/contact.html

      This user-to-user forum cannot help you with payment issues.

      Nancy O'Shea— Product User & Community Expert
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