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Participant
April 22, 2022
Question

Cannot purchase annual subscription

  • April 22, 2022
  • 1 reply
  • 157 views

Hey! Our company has encountered a problem with renewing the license for your programs, which we regularly use. I would like to continue to use them, not to switch to other, alternative ones. But we can't pay due to this situation. Advise how to be?

We work in Russia.

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1 reply

John T Smith
Community Expert
Community Expert
April 22, 2022

The US Government has put sanctions on Russia

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

 

For an existing customer you must contact Adobe support

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730