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Clovis Velarde
Participant
September 16, 2014
Answered

Cannot run apps, program says trial is expired

  • September 16, 2014
  • 1 reply
  • 265 views

Hello,

I already purchased my one year membership, but before that I tried the Adobe Illustrator and photoshop trial. When I try to run the program, Now already purchased, it keeps telling me that the Trial is already expired.

Please can anybody help me with this problem ?

Thanks.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Clovis Velarde,

Please sign out and sign in back to the creative Cloud application. You can refer to the help document below:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 16, 2014

Hi Clovis Velarde,

Please sign out and sign in back to the creative Cloud application. You can refer to the help document below:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Regards,

Sheena

I
ilse1967
Participant
November 20, 2014

Helly Sheena,

I have the same problem, and just tried to do the steps which are shown in the link. Unfortunately, that doesn't work. What is the next solution? My patience is almost done....

Sheena Kaul
Sheena Kaul
Legend
November 21, 2014

Hi ilse1967,

Please try to uninstall and reinstall the Creative cloud desktop application and then check.

You may refer to the help document below:

Creative Cloud Help | Install, update, or uninstall apps

Regards,

Sheena

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