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General5
Participant
April 15, 2020
Question

Cannot run the installer

  • April 15, 2020
  • 2 replies
  • 283 views

I have disable all the firewall and anti-virus software. But still, when i run the installer, it has no response. it just simply ignored me. I tried to use creative cloud installer, same thing happened

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 15, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
April 15, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?
Do you have privileges to install the app on the machine?
Please try creating a new user account with administrator privileges and see if you are able to install the app there. Please click on the relevant link below to know how to do that:

1. For Windows: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-account

2. For macOS: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

 

Let us know how it goes.

 

 

Also, moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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