Cannot sign in to paid account

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

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This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

Clicking on the profile shouldn't show you any kind of password. Are you assuming that the number of blobs is the password length (a security weakness if so). If it logs in, then you are looking at your own account and there is no subscription. However... is this registered to an email address either inside a company, or part of an educational institute? If so there can be real difficulties to manage both personal and business/educational accounts, don't use same email for both.