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Fade_Aolani
Participant
May 14, 2016
Answered

Cannot uninstall Adobe Creative Cloud - Stop trying to bully me into updating!!

  • May 14, 2016
  • 3 replies
  • 699 views

I am the content owner of the Adobe CS6 Production Premium, and I do not plan to update. I am happy with my products, they do what I need them to do for work and play, and I fundamentally disagree with Creative Cloud.

A few days ago I made the move to Windows 10.

Upon doing so I was unable to open any of my Adobe products. I received an Error message marked as 'Error Message: 12' and told to uninstall and re-install my programs. I found a fix for it on Youtube, but wishing for a fresh reinstall, I chose to open Adobe Application Manager.

Upon opening, the Manager updated itself to "Adobe Creative Cloud". There was no option to manage, uninstall or repair my current Adobe products. The only options were to upgrade them to Creative Cloud level. I am currently unable to find anywhere, on the Adobe site or in my new Creative Cloud program which is both as helpful as a potato and UNABLE TO BE UNINSTALLED, but uses up a bunch of system resources just by being there.

NO, Adobe. I will not be BULLIED into not being able to use the products I paid money for and forced to pay more money to use your Creative Cloud. Stop trying to corner me off from using my own products!! If there is a problem with a product I own, on my computer, I should be able to manage and cleanly reinstall it using the Manager it came with, without jumping through hoops or doing grossly excessive internet searches just to locate these versions of your products on your website.

I need a way to:

A) Fix or re-install my current Adobe products

B) Uninstall the Adobe Creative Cloud, which I have no use for, and is eating up system resources.

Please and thank you.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Fade Aolani I am sorry you are facing difficulties reverting back to your Creative Suite 6 installation.  As Ned and John have indicated many of the shared resources are updated when installing the current version of Adobe Creative applications.  These newer components, if left installed, will give you the messaging you are receiving.

    If you need to download a fresh copy of the Creative Suite 6 retail installation files they are available at Download Adobe Creative Suite 6 applications..

    3 replies

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    Fade_AolaniAuthor
    Participant
    May 18, 2016

    I would appreciate someone from Adobe replying to this, please? I desperately need my programs functional again soon. I'm a digital artist.

    I have made a temporary fix by setting my Adobe programs up to 'always run as Administrator', but due to this new security permission it now doesn't allow me to drag and drop files into running adobe programs. Sort of cuts into my workflow and is more of a work-around than an actual solution.

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    May 20, 2016

    Fade Aolani I am sorry you are facing difficulties reverting back to your Creative Suite 6 installation.  As Ned and John have indicated many of the shared resources are updated when installing the current version of Adobe Creative applications.  These newer components, if left installed, will give you the messaging you are receiving.

    If you need to download a fresh copy of the Creative Suite 6 retail installation files they are available at Download Adobe Creative Suite 6 applications..

    F
    Fade_AolaniAuthor
    Participant
    May 16, 2016

    So I uninstalled all Adobe products, then re-installed Adobe CS6 Production Premium... and I'm still getting the same error code. Error Code: 16 (not 12 as i said previously, it has always been 16).

    There is a fix to get around it where you run the program as administrator, but doing so doesn't let me drag and drop into Photoshop anymore. Surely there has to be an actual way to fix the program completely? And how did a fresh re-install not do it?

    Ned Murphy
    Ned Murphy
    Legend
    May 14, 2016

    Uninstall whatever you have reinstalled and use the CC Cleaner Tool following that.  Then reinstall CS6 and activate it.

    The Application Manager will update to the Creative Cloud manager - it replaces it these days.  Though it was a while ago and hard to remember, what I did was to avoid anything in the way of allowing an update for the manager.  I might even have uninstalled it (I do not see it in my Control Panel list of programs).

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    F
    Fade_AolaniAuthor
    Participant
    May 15, 2016

    You did not read my entry properly at all.

    I don't have the ability to re-install CS6. I cannot do it through Creative Cloud and I cannot find it anywhere on the Adobe website, unless they've hidden it deep behind all of the CC they're pushing. I have made a temporary fix to be able to get through to Photoshop CS6 to use it, but it's not an amazing one. Soon, this error will start costing me money as I won't be able a to work from my home computer.

    I also want to remove Creative Cloud from my computer completely. CS6 was running fine without it before, I am sure it's not necessary. As far as I'm concerned it's bloatware that is just clogging up bcxkground processes

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 15, 2016

    Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

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