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S
susan mazur
Inspiring
August 26, 2020
Question

Cannot uninstall and reinstall my programs or CC

  • August 26, 2020
  • 1 reply
  • 248 views

So I am one of the users who is suddenly unable to use Photoshop in my primary user. The program begins to open, then I get a 205 message and photoshop has to close. I would like to uninstall all of my CC programs and reinstall fresh copies, since I've been told the 205 error is a corrupted file. However, when I try to uninstall any program, or uninstall Creative Cloud, I get a message that the Adobe servers cannot be contacted. My firewalls are off. My virus protection is off. I have connected to the internet via ethernet instead of wirelessly. I am on a Mac, running OS 10.13.6. How can I remove all the CC software and all the bits and pieces that CC installs throughout my mac, then reinstall all the programs?

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1 reply

Kanikas
Kanikas
Legend
August 26, 2020

Hi there, 

We're sorry for the trouble you are facing. Kindly try steps shared in the link to uninstall the Creative Cloud application:https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html. 

 

Hope this heps! 

 

Thanks 

Kanika

S
susan mazurAuthor
Inspiring
September 3, 2020

Kanika

 

Yes. Thank you. Your links FINALLY allowed me to uninstall Creative Cloud. I created a new user for myself, then reinstalled Creative Cloud and all the programs in that  new user. It's a pain to get this new user personalized, but I did not want to copy anything over from my old user, since I still don't know what caused the Photoshop/CC problem in the first place.

 

Sue

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