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Danny51
Inspiring
November 4, 2020
Question

Cannot uninstall Illustrator because CC shows it as not installed

  • November 4, 2020
  • 1 reply
  • 233 views

I currently have Photoshop, Illustrator and Dimension installed, and I wanted to uninstall (and reinstall) Illustrator. But when I opened the CC Client, it doesn't show Illustrator or any App as installed - it should say "open" next to the installed app but it says "install". And the drop-down where I wanted to pick "uninstall" just says "other versions".

I do have the uninstall files in my application folder, but I don't understand why I can't do it through the CC App?

I also have PS installed and just to see what's happening I clicked on "install" and it actually started installing Photoshop, even though I've literally used it minutes before (I've immediatly cancelled the installation). 

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1 reply

John T Smith
Community Expert
Community Expert
November 4, 2020