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Participant
December 8, 2020
Question

Cannot Update any cc apps 2020

  • December 8, 2020
  • 2 replies
  • 170 views

I cannot update my apps through web at adobe.com - instructs me to use desktop CC app.  They still don't update.

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2 replies

December 11, 2020

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or “CC 2021 won’t download,” or “my product updates aren’t working”…

 

It could be for the free trials or for the full paid versions. Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s Desktop App.

AxelMatt
Community Expert
Community Expert
December 8, 2020

In the first step please check your system if it mets the appropriate system requirements. If this doesn't help we need more informations about your system.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI