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philtones
Participant
April 22, 2022
Answered

Cannot Update Creative Cloud macOS Monterey

  • April 22, 2022
  • 1 reply
  • 1127 views

Hello,

 

My Creative Cloud app says that I need an administrator password to update the app. I am the admin on my computer and I tried creating a new account with admin rights with no luck. The error code is 1004

 

I have also tried:

  • Trashing the preferences
  • Running the CC unintsaller (doesn't launch)
  • Running the new installer from the disk image (doesn't launch)
  • Command/Option/R to reset the updater

 

Is this a known issue? I am stumped...

 

Thanks

This topic has been closed for replies.
Correct answer Ben M

Have you tried the CC Cleaner tool to uninstall/reinstall? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 22, 2022

So you are entering your Mac password to prove to your Mac that you have install permission?

    P
    philtonesAuthor
    Participant
    April 23, 2022

    Yes. I open the Creative Cloud app and it says an update is available so I start the update. The update progress bar gets to 2% and a prompt pops up to enter my adminstrator password. After I enter my password, the update immediately fails and says I need an administrator password even though it is the admin password. I created a new user with admin rights and a different password as well with the same result.

    B
    Community Expert
    Ben MCommunity ExpertCorrect answer
    Community Expert
    April 23, 2022

    Have you tried the CC Cleaner tool to uninstall/reinstall? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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