Skip to main content
Participant
January 22, 2016
Question

Cannot update Photoshop

  • January 22, 2016
  • 1 reply
  • 174 views

I tried to install the updates on Creative Cloud that came through this morning, for Illustrator and Photoshop; the first worked fine but the Photoshop update failed at about 54% with a message to close all running instances of Photoshop.

I had just booted my computer and hadn't run any programs at that point - Photoshop was certainly not running.

I downloaded the patch file to update manually but got the same error message with that.

This topic has been closed for replies.

1 reply

Pattie-F
Legend
January 29, 2016

I am moving this discussion to the Creative Cloud Download & Install forum.