Cannot upgrade Lightroom CC 2015.2 v6.0, fails every time

Question

Hi there, I'm trying to upgrade a desktop version of Lightroom CC to Lightroom Classic CC. The current installed version is 2015.2 v6.0, and I've tried selecting various options in the download list, from Lightroom Classic CC v7.0 all the way up to 8.2.

Each time I get the same message: Installation failed.

When I click 'more info' I get the following in the pop up: Unable to install the product. Click Retry to download and install it again.

The same thing happens every time I click 'Retry'.

There is no error code.

Internet connection is all good.

Subscription for the year all paid up.

Please can anyone help?

Many thanks!

kglad · Answer

lightroom cc and lightroom classic cc are two different versions with confusing names, https://photographylife.com/lightroom-classic-vs-lightroom-cc

you can't 'upgrade' one to the other. that said, you should be able to install whichever you want and update whichever version you want. i can't determine what you really want but you can use the cc app to update installed versions, install other versions and uninstall unwanted versions.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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