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Z
Ziplinski
Participating Frequently
August 8, 2014
Answered

Cannot use Creative Cloud in new Mac after using Migration Assistant

  • August 8, 2014
  • 1 reply
  • 534 views

I used Migration Assistant to set up my new Mac (new computer is a Retina MacBookPro; so was old computer). I could not open any of my CC apps. When I open Creative Cloud Desktop App it is completely blank (no tabs for Apps, Fonts, Files, etc. -- No means of installing or updating apps). I uninstalled Creative Cloud and reinstalled (several times) but got the same results. I have also deleted all the Application Folders for CC apps that cam ever with Migration Assistant.

Any ideas?

Thanks

This topic has been closed for replies.
Correct answer John T Smith

Mac migration does not always work with Cloud programs

Uninstall... run the Cleaner... Restart your computer... Reinstall

-http://helpx.adobe.com/creative-cloud/help/install-apps.html

-using the cleaner after uninstalling and before reinstalling will usually help

-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 8, 2014

Mac migration does not always work with Cloud programs

Uninstall... run the Cleaner... Restart your computer... Reinstall

-http://helpx.adobe.com/creative-cloud/help/install-apps.html

-using the cleaner after uninstalling and before reinstalling will usually help

-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    Z
    ZiplinskiAuthor
    Participating Frequently
    August 8, 2014

    Thanks! That did it.

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