Cannot use paid programs

Forum|Forum|2 years ago
October 19, 2023
1 reply
157 views

I cannot use my paid programs, it tells me I reached my limit, but there is 0 computers listed or using it

Activation

This topic has been closed for replies.

jane-e

Community Expert

@idah44051510

Your second screenshot shows that your purchased Photoshop and Premiere Elements 13 for Windows in 2015. I've removed the serial numbers from your screenshot and reposted it (this is a public forum) and have moved your post to the Photoshop Elements forum.

What is your version of Windows?

Jane

I

idah44051510Author

Participant

I have Windows 11

kglad

Community Expert

@idah44051510

contact adobe support and request an activation count reset. ask for nothing else related to those versions. then reinstall (possibly using compatibility mode).

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

==========================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download&install to premiere elements to download&install">

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