Cant access Libraries in PS, says not logged into CC, but i am

I'm at my wits end, I can't see my libraries in PS, I was on Chat with Tech support today for about 2 hours and they even took over my computer and still no answer has been found, it is saying i'm not logged in to CC...But i am....Ive tried signing out from help in PS and signing back in etc...How can i get my libraries to show up back in PS...I can see them on the internet, but PS keeps saying i'm not logged in... Can anyone help?