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monty_4728
Participant
September 22, 2024
Answered

cant download photoshop

  • September 22, 2024
  • 3 replies
  • 282 views

I have a 4 yr old mid spec (at the time) gaming pc and i cant run any version of photoshop or lightroom due to inadiquate specs, when this cant be right because i know of a lot worse computers that can run photoshop, i have checked my gpu driver for updates and updated the windows system. Here are the specs and what not:

Processor AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro for Workstations
Version 23H2
Installed on ‎30/‎11/‎2022
OS build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0

 

Any suggestions would be really helpful as I have a school project due in a couple of days!

[Edited by Moderator]

This topic has been closed for replies.
Correct answer Ben M

Based on the specs you provided the only thing missing is the GPU. That particular Ryzen 7 2700x does not have an integrated GPU. What are you using for the GPU and does it meet the minimum requirements?

 

Also with creative cloud you can install the previous version. Can you see if that works to go one version back? https://helpx.adobe.com/download-install/using/install-previous-version.html

3 replies

B
Community Expert
Ben MCommunity ExpertCorrect answer
Community Expert
September 23, 2024

Based on the specs you provided the only thing missing is the GPU. That particular Ryzen 7 2700x does not have an integrated GPU. What are you using for the GPU and does it meet the minimum requirements?

 

Also with creative cloud you can install the previous version. Can you see if that works to go one version back? https://helpx.adobe.com/download-install/using/install-previous-version.html

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 22, 2024

    Is this the iisue?

    https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 22, 2024

    what versions?

     

    and check the needed specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

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