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ronnyb49802020
ronnyb49802020
Participant
March 14, 2016
Answered

cant find my purchased lightroom in my account

  • March 14, 2016
  • 1 reply
  • 988 views

I purchased lightroom for 1 year. my computer was recently reset and the app was lost. went into my account to reinstall but there is no record of my purchase. How do i go about getting my lightroom back on to my desktop?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Please check my reply to your personal message, i reviewed the second Adobe ID ( email address ) that you have provided and that is the one where you have your Adobe Creative Cloud Photography plan registered.

    Click here to download the Adobe Creative Cloud Desktop app : Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

    After this is installed it will prompt you to sign in, please use the second email to sign in. See, Sign in and sign out to activate Creative Cloud apps

    Once signed in go to APP's tab and click Install for Lightroom CC 2015 & Photoshop CC 2015. See, Download and install Adobe Creative Cloud apps

    Let us know if this helps.

    1 reply

    Bani Verma
    Bani Verma
    Legend
    March 14, 2016

    Hi Ronnyb49802020,

    We'll be happy to assist you, but before that we need to know some more information like,

    Which version of Adobe Lightroom you have purchased ?

    If you have any other Adobe ID( email address) that you have used while placing the order, please try signing in with that to check.

    Do you have any proof of purchase for Lightroom?

    ronnyb49802020
    ronnyb49802020Author
    Participant
    March 15, 2016

    To be honest I'm not even sure. It was purchased in November I believe. The most current version at that time. I didn't keep any proof of purchase. I guess I assumed it would all be saved in my adobe account.

    Bani Verma
    Bani Verma
    Legend
    March 15, 2016

    If the purchase was done directly through adobe then it will show up in your account, but if you have purchased it from a vendor then you need to register the product on your Adobe ID.

    If you have any other email address then please send that to me in a personal message, i'll check if you have it registered there.

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