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kayahankahriman
kayahankahriman
Participant
May 3, 2019
Answered

Cant install or update Adobe Xd

  • May 3, 2019
  • 3 replies
  • 1772 views

Hi,

When i try to install or update Adobe Xd, im getting this error: (And yes, i tried everthing in here: Error code 191 when installing XD on Windows )

Could anyone help me please?

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.2.12.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.2.12.2). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml

Adobe.CC.XD

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\SparklerApp.appx

18.2.12.2

x64

CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

adbxd:

Microsoft.VCLibs.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx

false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Kayahankahriman and Komurojun, I am sorry you are both facing Error 191 while installing Adobe XD.  This error often occurs if the computer has any restricted access to installing Univeral Windows Platform applications.  Have you both been able to install updates and applications through the Microsoft Store as was discussed in Error code 191 when installing XD on Windows ?

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 3, 2019

Kayahankahriman and Komurojun, I am sorry you are both facing Error 191 while installing Adobe XD.  This error often occurs if the computer has any restricted access to installing Univeral Windows Platform applications.  Have you both been able to install updates and applications through the Microsoft Store as was discussed in Error code 191 when installing XD on Windows ?

K
komurojun
Participant
May 4, 2019

I was able to successfully install XD when I set the offline permissions on the Microsoft Store

Thank you for your tips.

K
komurojun
Participant
May 3, 2019

Hi,

I am also very troubled with the same error content.

In my case, I was able to install without problem until version 17.

It can not be installed from version 18

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
May 3, 2019

Moving the discussion to Creative Cloud Download & Install​ forum.

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