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Participant
May 9, 2020
Question

cant install premier pro. Error Code 113.

  • May 9, 2020
  • 2 replies
  • 1082 views

I have looked into trying to fix it and a have connection to the adobe servers (can see two logos when testing) but the download doesnt work ( it installs for 5 minutes or so then gives me the  error code). can anyone help?

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2 replies

Jeffrey_A_Wright
Community Manager
Community Manager
May 11, 2020

Jaspis9, I am sorry but since you purchase an individual Creative Cloud membership, then you will need to make sure you have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  If this is not possible, then please ask the organization you work for to purchase a Creative Cloud for Team or Enterprise membership.

Nancy OShea
Community Expert
Community Expert
May 10, 2020

See this help article. Start with Step 2, Resetting Hosts File.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea— Product User & Community Expert